Contact us
We always have someone at hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any questions, problems, comments or suggestions, please feel free to contact us at any time.
Customer Service:For questions regarding order status and other after-sales support, log in to My Orders and click on the order which you need help with. From the detailed order page, you can easily review order details, track order progress and request help by submitting a Customer Service ticket. We normally respond to all tickets within 24 hours.
Sales:If you need any information before you make the order, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you will be directed to an online form to submit an inquiry. Once you submit an inquiry, you can track progress and submit updates in My Inquiries.
- New User-Guide
- Custom-Made Service
- Product Help
- How To Pay
- Shipping & Delivery
- Policies & Terms
- Dropship Guide
- Wholesaler Guide
- FAQs
- I Can't Log in?
- Can I Trust Elegantpark?
- Can I Visit Elegantpark in Person?
- Does Elegantpark Have Representatives in My Country?
- Is There a Catalogue / Pricelist Available?
- Can I make An Order Without Using The Website?
- How Do I Save on Shipping?
- Is Shipping Included in The Prices?
- Why Can't I Choose My Desired Courier?
- Why I Was Asked for "CPF" Number? (Brazil Customers)
- How Can I Add An Comment To My Order?
- Why Was My Order Cancelled?
- How Can I Return a Faulty Item?
- Do You Have a Guarantee or Warranty?
- Does Elegantpark Have MOQ?
- Can I get an Extra / Special Discount for a Large Quantity of Items?
- Contact us
