Cancel an Order

Cancel Your Order Before Payment

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order.

Note: If your order is more than a week old you may not be able to "reactivate" it by sending payment, as prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your item.

Cancel Your Order After Payment

If you have already paid for your order and wish to cancel, please contact customer service as soon as possible

If you are uncertain about something in your order and you want to change it, please contact us to put the previous order on hold while you decide.

For adding more things, we do not charge extra fee, and for cancellation, we refund you or keep your payment as a credit.

If you cancel an order, both full refunds or Elegantpark credit are accessible for your choice.

Note: If the goods have already been on the way to deliver, we cannot cancel or change the order. See Return and Cancel Policy.