Why Was My Order Cancelled?

Why was my order cancelled? Why did you refund my payment?

If we return your money to you and close your order, it is most likely because we are unable to verify your payment, or the products you ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you. However, if we can not get in touch with you within 5 days after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order.

Please find the possible reasons for refunding money :

- PayPal account name and address do not match your order's shipping address, and there was no response when we try to contact you.

- The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.