How Can I Return a Faulty Item?

Before returning goods, please contact us first to discuss the problems you have. 90% of the time, we are able to solve the problems by giving technical support, without your having to send anything back.However, if you are still unsatisfied with the item, you can request a return, repairment or replacement under our Return Policy.

Please Login to My Orders and click on the order number of the item you are dissatisfied with to apply for your return. Generally we advise returning the package through ordinary postal services in order to get a Customs Form for international packages. If you use a courier agency such as UPS, DHL or FedEx, we cannot cover the possible shipping fees or the Customs fee.

Please email our Customer Service Department, we will offer you a return code (e.g. RETURN11208) and our return address, along with additional important instructions.

Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.

If you did not buy your product directly from Elegantpark.com, you will need to contact the vendor who sold it to you.

TIP: It is a must for you to contact us before you send anything back. Then, we will send you a Return Form which must be included when you send the product to us.