Order Status Meaning

Customers have the flexibility to make changes to any order they’ve placed until the time it is shipped through our convenient online order management system.

In My Orders, you can easily find each order you've placed and its current status. On your order details page, various help options will be available based on your order status.

Please see the table below to learn what options are available to you at each stage of your order.

My Order Status Is:	That means:	Right Now I Can:
Pending	Your order has been placed successfully, but we are still in the process of confirming payment details. You must submit a payment in order for us to process and ship your order. Confirming Western Union and wire transfer payments may take additional time.	Check order progress Request a change of shipping address Request product support Resolve a payment issue Cancel this order
Payment Received	We’ve received your payment and are beginning verification to ensure payment security.
Verifying Payment	We received your payment and will confirm it in approximately 1 working day. Your order will then continue processing according to our standard procedure.
Payment Confirmed	Your payment has just been confirmed and we will begin processing your order immediately.
Processing	We are now selecting the products you ordered, checking them for quality and carefully packaging them for shipment. Average processing time: 3-6 working days. Tailor-made items: 15-45 working days	Check order progress Request a change of shipping address Resolve a payment issue Inquire about tariffs Cancel this order
All Shipped	Everything in your order has been packaged and sent to the shipping address you provided.	Resolve a payment issue Request a return or refund Report missing or wrong products Inquire about tariffs Request product support
Canceled	This order has been canceled.	Resolve a payment issue (for refunds)

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